Our Commitment to Customer Satisfaction
At Dangtingis Ltd., we take pride in the quality of our financial education products and are committed to ensuring your satisfaction. We stand behind our products with a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, we offer a straightforward refund policy as outlined below.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase within 30 days of receiving it, you may be eligible for a refund according to the terms described in this policy.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request must be made within 30 days of receiving the product.
- Physical products must be returned in their original condition and packaging.
- Digital products must not have been excessively downloaded, accessed, or used.
- You must provide proof of purchase (order number, receipt, etc.).
Refund Process for Physical Products
For physical products like workbooks, planners, and printed materials, the refund process is as follows:
- Request a Refund: Contact our customer service team at [email protected] or call +233 24 703 9125 to request a refund. Please provide your order number and reason for the refund.
- Return Authorization: If your refund request is approved, you will receive a Return Authorization Number (RAN) and instructions for returning the product.
- Return the Product: Return the product in its original condition and packaging to the address provided in the return instructions. The RAN must be clearly marked on the outside of the package.
- Inspection: Once we receive your returned product, we will inspect it to ensure it meets our return criteria.
- Refund Processing: If the return meets our criteria, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.
Return Shipping
Customers are responsible for the cost of return shipping unless the product was received damaged or defective. We recommend using a trackable shipping service to ensure your return can be located if needed.
Refund Process for Digital Products
For digital products such as the Digital Finance Tracker, the refund process is as follows:
- Request a Refund: Contact our customer service team at [email protected] or call +233 24 703 9125 to request a refund. Please provide your order number, reason for the refund, and confirmation that you have deleted all copies of the digital product.
- Verification: We will verify that the digital product has not been excessively used or distributed.
- Refund Processing: If your request is approved, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] or call +233 24 703 9125. Please include photos of the damaged product and packaging in your email.
For damaged or defective products:
- We will arrange for the return of the damaged product at our expense.
- Upon verification, we will either replace the product or provide a full refund, including any shipping costs incurred.
- Claims for damaged or defective products must be made within 7 days of receiving the product.
Personalized or Customized Products
Products that have been customized or personalized for your specific requirements are generally not eligible for refunds unless they are received damaged or defective.
Bulk Orders
For bulk orders (orders of 10 or more of the same product), special refund terms may apply. Please contact our customer service team for details before placing a bulk order.
Late or Missing Refunds
If you have not received your refund within the timeframe specified above:
- First, check your bank account or credit card statement to verify if the refund has been processed.
- Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
- If you've done the above and still haven't received your refund, contact our customer service team at [email protected].
Exceptions and Non-Refundable Items
The following items are non-refundable:
- Products purchased through unauthorized resellers or second-hand.
- Products that have been damaged after delivery due to misuse or improper handling.
- Digital products that have been excessively used, copied, or distributed.
- Products where the refund is requested after the 30-day satisfaction guarantee period.
Additional Assistance
We are committed to your satisfaction and to providing high-quality financial education products. If you are experiencing issues with any of our products, please contact our customer support team before requesting a refund. In many cases, we can provide additional guidance, support, or resources to help you get the most out of your purchase.
For customers who feel they are not benefiting from our products as expected, we offer a complimentary 30-minute consultation with one of our financial education specialists to help identify specific challenges and provide personalized recommendations.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes to our refund policy will be posted on this page with an updated "Last Updated" date. All refunds will be processed according to the refund policy in effect at the time of purchase.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: [email protected]
- Phone: +233 24 703 9125
- Mailing Address: 29 Airport Residential Road, Accra, Ghana
